Terms of Service

1. Introduction

1.1. These Terms of Service (“Terms”) govern the contractual relationship between you and CSOKIT (“CSOKIT,” “Company,” “we,” “us,” or “our”), which is operated by Grand Vision Tech Software Limited, concerning your access to and use of CSOKIT’s websites, software, artificial-intelligence tools, APIs, integrations, workspaces, analytics, and related services (collectively, the “Service”). Grand Vision Tech Software Limited is the contracting and operating entity for the Service.

1.2. The Service is intended to assist with search-engine optimization, generative-engine optimization, keyword and topic research, content planning, content generation and editing, website and competitor analysis, citation and brand monitoring, collaboration, reporting, and publishing workflows. The specific features available to you depend on your plan, region, account configuration, and any applicable order form.

1.3. If you use the Service on behalf of a company, agency, client, employer, or other organization, you represent that you have authority to accept these Terms on its behalf. In that case, “you” includes that organization.

1.4. We may modify, suspend, limit, or discontinue all or part of the Service. Where a change materially affects a paid subscription, we will provide notice when reasonably practicable or when required by applicable law. We are not responsible for changes required by law, security concerns, third-party service changes, or circumstances beyond our reasonable control.

1.5. Your use of the Service is also subject to our Privacy Policy, any applicable order form, and any product-specific or promotional terms presented to you.

2. Definitions

2.1. “Account” means the credentials and profile used to access the Service.

2.2. “Workspace” means an individual or shared environment in which Users may store projects, configure domains, invite team members, generate Content, review analytics, and connect Integrations.

2.3. “User” or “You” means any individual or legal entity that accesses or uses the Service.

2.4. “Input” means prompts, instructions, keywords, URLs, webpages, files, text, brand materials, business information, customer-provided data, credentials, settings, and other material submitted to or made accessible through the Service.

2.5. “Output” means text, summaries, recommendations, outlines, briefs, reports, analytics, classifications, citations, drafts, or other material generated or returned by the Service in response to Input.

2.6. “Content” means Input, Output, and other text, documents, data, files, media, or materials uploaded, generated, stored, published, transmitted, or shared through the Service.

2.7. “AI Tools” means generative-AI, large-language-model, machine-learning, retrieval, classification, ranking, and related automated features made available through the Service.

2.8. “Integration” means a third-party website, CMS, analytics provider, search platform, cloud service, API, or other system connected to the Service.

2.9. “Commercial Use” means use of the Service or Output in connection with a business, client engagement, commercial website, advertising activity, revenue-generating activity, or other professional purpose.

2.10. “Usage Credits” means any metered units, tokens, words, generations, queries, tracked keywords, monitored prompts, domains, projects, API calls, or similar usage allowances associated with a plan or purchase.

3. Account Registration

3.1. You may be required to create an Account to access certain features. You must provide accurate, current, and complete information and promptly update it when it changes.

3.2. You must be at least 18 years old, or the age of legal majority in your jurisdiction, and legally capable of entering into a binding contract. You may not use the Service if applicable law prohibits you from doing so.

3.3. You are responsible for protecting your login credentials, authentication methods, API keys, and Integration credentials. You must not share an individual login except where your plan expressly permits shared access. You are responsible for all activity occurring through your Account or Workspace, except to the extent caused by our breach of these Terms.

3.4. You must notify us promptly at support@csokit.com if you suspect unauthorized access, credential compromise, or another security incident involving your Account.

3.5. Workspace owners and administrators may invite or remove Users, assign roles, access Workspace Content, configure billing and Integrations, and control Workspace settings. You are responsible for selecting appropriate administrators and managing permissions.

4. Use of the Service

4.1. Subject to these Terms and payment of applicable fees, CSOKIT grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Service during your authorized subscription or access period.

4.2. You may use the Service for lawful personal or Commercial Use, including research, planning, drafting, optimization, analytics, collaboration, and publishing. You remain responsible for your Content, websites, campaigns, clients, publication choices, and use of any Output.

4.3. You must comply with applicable laws, industry rules, contractual obligations, platform policies, and third-party rights. This includes intellectual-property, privacy, data-protection, advertising, consumer-protection, anti-spam, competition, export-control, and sanctions requirements.

4.4. Where the Service analyzes public webpages, search results, third-party datasets, or external sources, those materials remain subject to the rights and terms of their respective owners. A citation, summary, link, or reference supplied by the Service does not grant you a license to use the underlying third-party material.

4.5. When you connect an Integration, you authorize CSOKIT to access and act on that Integration as directed by you, including retrieving data and creating, editing, scheduling, or publishing Content. You must verify the correct account, domain, destination, permissions, and publication settings before enabling automated actions.

4.6. We may apply reasonable technical, security, and usage controls to protect the Service, enforce plan limits, prevent abuse, comply with law, or maintain platform performance.

5. Subscriptions and Payments

5.1 Subscription Services

CSOKIT may offer free, trial, monthly, annual, usage-based, team, agency, and enterprise plans. The features, limits, price, billing interval, included Usage Credits, overage rules, and commitment period for each plan will be shown on the pricing page, at checkout, or in an applicable order form. Enterprise arrangements may include custom pricing, service levels, security terms, support commitments, or negotiated data-processing terms.

5.2 Subscription Fees

By selecting a paid plan, you agree to pay all displayed or agreed fees, applicable taxes, and authorized usage charges. You authorize Grand Vision Tech Software Limited, CSOKIT, and the applicable payment processor to charge the payment method associated with your Account. You are responsible for keeping your billing and payment information accurate and for ensuring that your payment method remains valid.

Unless stated otherwise, prices exclude sales, use, value-added, withholding, or similar taxes. You are responsible for taxes associated with your purchase, except taxes based on CSOKIT’s net income. If applicable law requires withholding, you will provide documentation reasonably requested to support the correct tax treatment.

5.3 Auto-Renewal

Unless you cancel before the end of the current subscription period, your subscription will automatically renew for the same billing interval, and the applicable renewal fee will be charged to your payment method. Renewal pricing may reflect any previously notified price change. You can manage renewal settings through the billing section of your Account or through the purchase channel used for the subscription.

5.4 Cancellation of Subscription

You may cancel a subscription through the Account billing settings or another cancellation method presented at purchase. Unless applicable law or an offer states otherwise, cancellation stops future renewal charges and takes effect at the end of the current paid subscription period. You may continue using paid features until that period ends, subject to these Terms and applicable usage limits.

Certain discounted, committed, prepaid, negotiated, or promotional plans may have special cancellation conditions disclosed before purchase. Cancelling a subscription does not automatically delete your Account or Workspace.

5.5 Refund Policy

Except where required by law, expressly stated at checkout, or agreed in an order form, subscription fees, one-time purchases, Usage Credits, and usage charges are non-refundable. Cancellation does not entitle you to a refund or prorated credit for the current billing period.

If you believe a charge was made in error, contact support@csokit.com with the subject “Billing,” the email address associated with your Account, the charge date and amount, and a description of the issue. We may approve a refund or account credit in our discretion where permitted by law. Purchases completed through an app store or another third-party channel may be governed by that channel’s refund procedures.

5.6 Price Changes

We may change prices, plan limits, included Usage Credits, overage rates, or plan features. Material changes affecting an existing paid subscription will be communicated in advance when required by law. Unless otherwise stated, a price change applies at the next renewal. If you do not agree to the change, you may cancel before it takes effect.

5.7 Payment Channels

Payments may be processed through Stripe, PayPal, an app marketplace, a reseller, an invoicing provider, or another payment partner identified at checkout. Stripe and PayPal transactions, and purchases made through an app marketplace where applicable, are processed or managed for the Service by Grand Vision Tech Software Limited. Your transaction may also be subject to the applicable provider’s terms, privacy practices, currency-conversion rules, and dispute procedures. By completing a purchase, you authorize Grand Vision Tech Software Limited and the applicable provider to process the transaction and related recurring charges.

If a payment fails, is reversed, is disputed, or remains overdue, we may retry the charge, limit paid functionality, suspend access, reduce plan entitlements, or terminate the affected subscription. You remain responsible for amounts properly incurred before suspension or termination.

5.8 Usage Credit Purchases

CSOKIT may allow you to purchase Usage Credits or add-on capacity for features such as AI generations, words, analyses, monitored prompts, tracked keywords, domains, projects, Content briefs, exports, or API calls. Unless the applicable offer says otherwise:

• purchased Usage Credits expire on the date stated at purchase or in your Account;
• promotional, referral, bonus, trial, or goodwill Usage Credits expire as communicated when issued;
• Usage Credits included in a subscription refresh at the beginning of the applicable usage cycle and do not roll over unless a rollover feature is expressly included;
• Usage Credits have no cash value, are non-transferable, and cannot be sold or exchanged;
• different features may consume Usage Credits at different rates, including rates that vary by model, processing cost, data volume, output length, or feature complexity; and
• we may correct Usage Credit balances affected by technical errors, fraud, abuse, reversals, or payment disputes.

5.9 Credit Rollover or Vault Features

If CSOKIT offers a feature that carries forward part of unused subscription Usage Credits (a “Credit Vault”), the eligibility rules, rollover rate, accumulation cap, expiration date, and applicable plans will be displayed in the Service or plan description. Unless the applicable offer provides otherwise:

• only unused Usage Credits included in an eligible paid subscription may roll over;
• purchased, trial, promotional, referral, bonus, and goodwill Usage Credits do not qualify;
• the Credit Vault balance may not exceed the cap associated with your plan;
• monthly subscribers forfeit the Credit Vault balance when cancellation becomes effective, while annual subscribers retain it only until the end of the prepaid term; and
• changing, downgrading, pausing, or cancelling a plan may reduce or eliminate a Credit Vault balance as disclosed in the applicable plan terms.

6. Promotions and Discounts

6.1. We may offer trials, coupons, introductory prices, referral rewards, promotional Usage Credits, discounts, bundled plans, or other limited offers. Eligibility, availability, duration, redemption limits, renewal pricing, and additional conditions will be disclosed with the offer.

6.2. Promotions may be limited by user, Account, Workspace, organization, payment method, region, channel, or time period. Unless expressly stated, promotions cannot be combined, transferred, resold, redeemed for cash, or applied retroactively.

6.3. We may withhold, reverse, cancel, or correct a promotional benefit if we reasonably believe it was obtained through fraud, duplicate Accounts, automated abuse, payment reversal, eligibility misrepresentation, or violation of the applicable promotion terms.

7. Content and Intellectual Property

7.1. Your Input. As between you and CSOKIT, you retain ownership of your Input and any intellectual-property rights you hold in it. You represent that you have the rights, permissions, and lawful basis necessary to provide Input to the Service and authorize the processing described in these Terms.

7.2. Your Output. As between you and CSOKIT, and to the extent permitted by applicable law, you own the Output generated specifically for you. Because AI systems are probabilistic, Output may not be unique, and other Users may receive identical or similar Output. These Terms do not grant you rights in third-party materials that may be referenced, summarized, linked, or reflected in Output.

7.3. License to Operate the Service. You grant CSOKIT a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, reproduce, display, modify, and otherwise use your Input and Output only as reasonably necessary to provide, secure, maintain, support, troubleshoot, and improve the Service; comply with law; enforce these Terms; and follow your instructions. Our handling of personal data is governed by the Privacy Policy and any applicable Data Processing Agreement.

7.4. Service Improvement. Unless your plan, settings, order form, or Data Processing Agreement states otherwise, we may use Content and interaction data to evaluate and improve Service quality, safety, and performance. Where available, you may be given controls relating to model-improvement use. We may always use aggregated or de-identified data that does not reasonably identify you, your organization, or your private Workspace.

7.5. CSOKIT Intellectual Property. CSOKIT and its licensors own the Service, software, source code, models and workflows, interfaces, designs, documentation, trademarks, logos, templates, datasets, and all related intellectual-property rights, excluding your Input and rights in your Output. No rights are granted by implication.

7.6. Commercial Use. Subject to these Terms, you may use Output for Commercial Use unless a plan description, third-party model term, applicable law, or separately identified restriction states otherwise. You are solely responsible for evaluating whether your intended use infringes third-party rights or requires licenses, permissions, disclosures, review, or attribution.

7.7. Feedback. If you submit suggestions, ideas, or feedback, you grant CSOKIT a perpetual, worldwide, irrevocable, royalty-free right to use and incorporate it without restriction or compensation, provided we do not publicly identify you as the source without permission.

8. Restrictions on Use

You must not, and must not enable another person to:

8.1. access or use the Service unlawfully, in violation of sanctions or export controls, in breach of another agreement, or in a manner that infringes intellectual-property, privacy, publicity, confidentiality, contractual, or other rights;

8.2. interfere with, disrupt, overload, degrade, disable, or impair the Service or another User’s access;

8.3. upload, transmit, distribute, or introduce viruses, ransomware, spyware, malicious scripts, harmful code, destructive payloads, or other security threats;

8.4. copy, modify, translate, reverse engineer, decompile, disassemble, extract, discover, or attempt to derive source code, models, weights, prompts, training data, underlying components, or non-public features, except where applicable law prohibits this restriction;

8.5. access data, systems, servers, Accounts, Workspaces, or Integrations without express authorization, or attempt to probe, scan, test, or circumvent authentication, rate limits, security, usage controls, or technical restrictions;

8.6. rent, lease, resell, sublicense, time-share, provide service-bureau access to, or commercially distribute the Service except under an authorized partner, agency, reseller, or enterprise arrangement;

8.7. share credentials improperly, create Accounts using false identities, evade an enforcement action, operate duplicate Accounts to obtain promotional benefits, or misrepresent identity, authority, affiliation, endorsement, authorship, or Account ownership;

8.8. use undocumented automated methods, bots, scraping tools, or bulk programmatic access except through interfaces and APIs that CSOKIT expressly provides for that purpose;

8.9. generate, publish, transmit, or facilitate Content that is illegal, fraudulent, defamatory, threatening, harassing, discriminatory, hateful, exploitative, obscene, invasive of privacy, or intended to cause harm;

8.10. create or distribute spam, phishing content, credential-harvesting material, malware, fraudulent reviews, fake endorsements, deceptive advertisements, impersonation, fabricated citations, misleading authorship claims, or coordinated inauthentic activity;

8.11. use the Service for search manipulation that violates applicable law or third-party platform rules, including malicious cloaking, doorway-page networks, hidden text, link schemes, mass-generated deceptive pages, or other abusive ranking manipulation;

8.12. submit highly sensitive personal data, authentication secrets, payment-card data, protected health information, biometric identifiers, government identification numbers, or other specially regulated data unless the Service expressly supports that data and a written agreement authorizes the processing;

8.13. use Output as the sole basis for employment, credit, housing, insurance, legal, healthcare, education-admission, or other decisions that produce legal or similarly significant effects on an individual; or

8.14. use the Service to build or train a substantially similar competing product through systematic extraction, harvesting, replication, or exploitation of the Service, except with our written permission.

We may investigate suspected violations and remove Content, restrict features, reduce limits, suspend access, preserve relevant records, or terminate Accounts where reasonably necessary to protect CSOKIT, Users, third parties, or the integrity and security of the Service.

9. Availability, Disruption and Downtime

9.1. We aim to make the Service available reliably, but we do not promise uninterrupted, error-free, or 100% availability. Access may be limited or interrupted because of scheduled maintenance, emergency maintenance, upgrades, capacity constraints, security incidents, network failures, force majeure events, or other operational reasons.

9.2. The Service may depend on third-party AI models, search providers, cloud infrastructure, hosting providers, databases, APIs, payment processors, analytics platforms, CMS providers, and other external services. To the maximum extent permitted by law, CSOKIT is not responsible for disruption, delay, data unavailability, changed functionality, or downtime caused or contributed to by those third parties.

9.3. Where reasonably practicable, we will attempt to provide notice of planned maintenance or material disruptions. Emergency, legal, security, or third-party events may prevent advance notice.

9.4. Processing times, AI model availability, data freshness, crawl frequency, monitoring frequency, and report completion times may vary based on demand, plan, technical conditions, target-site accessibility, third-party limits, and the size or complexity of a request.

10. Disclaimer Regarding Generative AI and Large Language Models

10.1. The Service uses generative AI, large language models, machine learning, automated retrieval, third-party data, and probabilistic systems. Output may be inaccurate, incomplete, outdated, biased, misleading, repetitive, offensive, non-unique, or inconsistent. It may contain fabricated facts, quotations, links, statistics, references, or citations.

10.2. You are solely responsible for reviewing and verifying Output before relying on it, publishing it, delivering it to a client, making it available to the public, or using it to make a decision. Appropriate review may include fact-checking, plagiarism and originality review, source verification, legal review, editorial review, brand review, accessibility review, and human approval.

10.3. CSOKIT does not guarantee that use of the Service will produce any particular search ranking, indexation status, traffic level, backlink, citation, brand mention, answer-engine inclusion, conversion rate, revenue, campaign outcome, or compliance result. Search engines, AI answer systems, publishers, websites, and other third parties independently determine their rankings, outputs, access, and policies.

10.4. Output and recommendations are provided for informational and productivity purposes and do not constitute legal, financial, tax, medical, regulatory, or other professional advice.

10.5. To the maximum extent permitted by law, the Service and Output are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, accuracy, non-infringement, or uninterrupted operation.

11. Termination

11.1. You may stop using the Service or close your Account at any time. Closing an Account does not eliminate outstanding payment obligations and does not automatically create a right to a refund.

11.2. We may suspend, restrict, or terminate access where we reasonably believe that: you violated these Terms; payment is overdue or disputed; your use creates legal, security, integrity, or operational risk; an Account has been compromised; suspension is required by law or a third-party provider; or continued access could harm CSOKIT, another User, or a third party.

11.3. Where reasonably practicable, we will provide notice and an opportunity to cure a remediable breach. We may act immediately where necessary to address fraud, abuse, security threats, unlawful conduct, intellectual-property infringement, platform attacks, or material risk.

11.4. When access ends, your right to use the Service ends. You should export Content you wish to retain before termination or expiration. Subject to applicable law, our Privacy Policy, backup practices, and any written agreement, Workspace Content may be deleted or become inaccessible after a retention period and may not be recoverable.

11.5. Provisions that by their nature should survive termination will survive, including accrued payment obligations, ownership and license terms, restrictions, disclaimers, limitations of liability, dispute terms, and general legal provisions.

12. Limitation of Liability

12.1. You are responsible for your Content, websites, publications, campaigns, Integrations, Account activity, and use of Output. CSOKIT does not assume responsibility for Content uploaded, generated, edited, published, distributed, or relied upon by Users.

12.2. To the maximum extent permitted by law, CSOKIT and its affiliates, licensors, service providers, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, savings, business opportunity, goodwill, reputation, use, or data, even if advised of the possibility of those damages.

12.3. To the maximum extent permitted by law, CSOKIT’s total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the amount you paid to CSOKIT for the Service during the 12 months immediately preceding the event giving rise to liability; or (b) one hundred U.S. dollars (US$100) if you used only a free Service.

12.4. The exclusions and limits in this section apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not apply to liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or other liability that applicable law requires to remain unlimited.

12.5. Some jurisdictions do not allow certain warranty exclusions or liability limits. In those jurisdictions, the provisions apply only to the maximum extent permitted by law, and you may have additional rights.

13. Privacy Policy

13.1. Your use of the Service is governed by the CSOKIT Privacy Policy, which explains how personal data is collected, used, disclosed, stored, and protected.

13.2. Where CSOKIT processes personal data on behalf of an eligible business customer, the parties may enter into a Data Processing Agreement. If an order form or Data Processing Agreement conflicts with these Terms concerning the subject matter it specifically covers, the order form or Data Processing Agreement controls for that conflict.

13.3. You are responsible for providing legally required notices and obtaining legally required permissions before submitting personal data to the Service or connecting an Integration containing personal data.

14. Modifications to the Terms

14.1. We may revise these Terms to reflect changes to the Service, law, security requirements, third-party services, pricing practices, or business operations. The updated Terms will be posted with a revised “Last updated” date.

14.2. If a change materially reduces your rights or materially increases your obligations, we will provide additional notice by email, through the Service, or by another reasonable method when required by law.

14.3. Unless stated otherwise, updated Terms take effect on the identified effective date. Your continued use of the Service after that date constitutes acceptance. If you do not agree to an update, you must stop using the Service and cancel any subscription before the update applies to you.

15. Governing Law and Dispute Resolution

15.1. These Terms are governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict-of-law principles.

15.2. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in the People’s Republic of China.

15.3. Notwithstanding Section 15.2, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its copyrights, trademarks, trade secrets, patents, or other intellectual-property rights.

15.4. Nothing in this section limits any rights or remedies that cannot lawfully be excluded or restricted under applicable mandatory law.

16. Contact Information

For questions, concerns, billing requests, legal notices, or rights complaints concerning these Terms or the Service, contact:

• Company: Grand Vision Tech Software Limited
• Email: support@csokit.com
• Website: CSOKIT website Contact Us channel

By using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms.